05 — Service
AI Call Agents
Voice agents that pick up the phone and make outbound calls in Urdu or English — booking appointments, answering the same twenty questions, and logging every call where your team can see it.
- Clinics and showrooms
- Calls missed after hours
- Reminders dialled by hand
Lahore, Pakistan · remote worldwide
An AI call agent picks up every one. It answers the routine questions — timings, location, price list, is the item in stock — books appointments straight into your calendar, and writes up what was said afterwards. It can also make outbound calls: appointment reminders, delivery confirmations, following up on leads that went cold.
What this fixes
- Right now
A missed call is a customer who rang your competitor thirty seconds later, and you never find out.
Once it's builtEvery call answered on the first ring — during prayers, after closing, and while your one line is already busy.
- Right now
One person answers the phone, and whatever else they were doing stops each time it rings.
Once it's builtThe routine ten questions never reach them. What does reach them arrives with the caller already identified.
- Right now
Nobody can remember what was agreed on a call last Tuesday.
Once it's builtEvery call transcribed, summarised and written to your CRM or a sheet your team can search.
What you get
- 01Inbound calls answered on the first ring, at any hour
- 02Urdu and English, switching to whichever the caller uses
- 03Appointment booking written directly into your calendar
- 04Outbound calling for reminders, confirmations and follow-ups
- 05Every call transcribed, summarised and logged to your CRM or a sheet
- 06Escalation to a real person when the caller asks or the agent is out of its depth
How it works
01Listen
What do people actually ring you about? Usually it is under ten things. That list is the agent’s job description.
02Script
Voice, tone, greeting, and — most importantly — the boundaries. What it must never quote, promise or decide on its own.
03Wire up
Number provisioning, calendar, CRM, and the escalation path to your team.
04Tune
Real calls get reviewed together for the first couple of weeks. Accents, interruptions and background noise are where the tuning actually happens.
Questions
Does it sound like a robot?
It sounds like a clear, calm call-centre voice — good enough that most callers do not comment on it. It is not indistinguishable from a person and I would not sell it that way. What it is, reliably, is better than ringing out.
How well does it handle Urdu and Pakistani accents?
English and Urdu both work. Heavy regional accents and noisy lines are where accuracy drops, which is exactly why the first two weeks are spent listening to real calls and tuning. If your callers are mostly rural and the line quality is poor, I will tell you before you pay for it.
What does it cost to set up?
Setup starts at PKR 60,000 (about $215): the number, the script and the hard limits on what it may never quote or promise, the calendar and CRM wiring, the escalation path to your team, and the first two weeks of tuning against real calls. The per-minute running cost is separate and billed by usage — see the next answer, because for voice that number matters more than the setup fee.
What does it cost to run?
Voice is billed per minute — speech recognition, the language model, the voice itself and the phone line all add up, and it is meaningfully more expensive than a chatbot. Rule of thumb: it pays for itself when a single recovered missed call is worth more than an hour of call time. For a clinic, a showroom or a property office, that maths usually works.
Can it transfer me a call?
Yes. It can hand a live call to a person, or take a message and text your team the summary — whichever fits how you work.
What stops it from promising something wrong?
Hard limits, set during scripting. It works from your actual price list and availability, and anything outside that gets a "let me put you through" rather than a guess. This is the single most important part of the build.
Other services
Let's talk
Tell me what you need ai call agents for and I'll tell you what it takes.